Terms & Conditions

These terms and conditions relate to the use of www.kindnesspacked.com and the purchase of any goods and services. “You” refers to the customer and “we” refers to Kindness Packed. 

www.kindnesspacked.com (“Kindness Packed”) is owned and operated by D.R. King & V.A. Sims (ABN 55 179 657 921). Please note by using our website you agree to be bound by the terms, conditions, disclaimers and limitations of liability. You acknowledge that you have read and understood the Terms and Conditions.  

Please see https://www.kindnesspacked.com/privacy-policy for the Privacy Policy.

Please see https://www.kindnesspacked.com/shipping-returns for the Shipping and Returns page.

PRICES & PAYMENT


 All prices listed on our website are in Australian Dollars. 
 
You agree to pay for all products and services you order. Prices on product pages exclude delivery which is calculated at checkout (please refer to “Shipping and Delivery” section). The price of products and services Kindness Packed offer may change without notice over time. We accept payment by Visa, Mastercard, Paypal and Afterpay subject to processing fees. 
  We do not provide refunds for change of mind. If the product is faulty, please contact us immediately within 14 days so that we may assess the order.
  Please contact us at hello@kindnesspacked.com if you would like to discuss international deliveries and orders of more than 20 boxes.

ORDERS

 Product orders are made from placing an order at www.kindnesspacked.com or by contacting us at hello@kindnesspacked.com.

 You are not permitted to order any products from Kindness Packed for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason including but not limited to: if the products requested are not available, the payment was not  processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description.

You should receive a message on screen confirming your order once your payment has been accepted, if you do not receive this there may have been a problem processing your order. If this happens please reach out to us at hello@kindnesspacked.com.

SHIPPING & DELIVERY

We offer Standard and Express shipping options through our delivery partner Australia Post. Currently Kindness Packed is taking Australian domestic orders only.

The shipping rates are calculated based on the size and weight of your order beginning at $8.95 for Standard shipping and $11.95 for Express shipping.

After your order is placed it may take 1-2 days for us to pack and customise your items before dispatch. Once the order has been dispatched a tracking number will be sent to you via email to track your order. Delivery days are scheduled on business day, Monday to Friday. Orders will not be sent on public holidays or weekends. We cannot guarantee delivery occurring on a particular date or by a particular date.

Please see our Shipping & Returns page for a table of estimated shipping times per Australian state.

Please ensure you provide Kindness Packed with a correct and complete address. If we are provided with an incorrect or incomplete address and we deliver the order per instructions, we will not accept responsibility for the mistake. 

With the impact of the Covid-19 pandemic there may be unexpected delays in deliveries, for further information please refer to Australia Post’s service updates. To get an estimate of how long a parcel will take to be delivered, please check the Australia Post website https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/ as a guide only as peak postage and Covid-19 may affect the calculator.

 Please contact us at hello@kindnesspacked.com if you would like to discuss international deliveries and orders more than 20 boxes.

DAYS OF OPERATION

We do not operate on public holidays in New South Wales, products will not be dispatched on these days. If you order a product on a public holiday or weekend the order will be prepared on the next business day.

REFUNDS & CANCELLATIONS

We do not accept returns for change of mind. If the product is faulty, please contact us immediately within 14 days so that we may assess the order, we will require a proof of purchase.

We are also unable to offer a refund if incorrect delivery information is provided to us. The sender has a responsibility to to ensure the information provided to us is accurate. 

We do not cover the costs of return shipping so any postage charges for sending returns back to us will need to be covered by the customer.

Please address returns to:
Suite 367
Shop 3 10 Dover Road
Rose Bay NSW 2029