Shipping & Returns

We offer Standard and Express shipping options through our delivery partner Australia Post. Currently Kindness Packed is taking Australian domestic orders only.

The shipping rates are calculated based on the size and weight of your order beginning at $8.95 for Standard shipping and $11.95 for Express shipping.

After your order is placed it may take 1-2 days for us to pack and customise your items before dispatch. Once the order has been dispatched a tracking number will be sent to you via email to track your order. Delivery days are scheduled on business day, Monday to Friday. Orders will not be sent on public holidays or weekends. We cannot guarantee delivery occurring on a particular date or by a particular date.

The shipping times in the table below are an estimate only and may be subject to delays.

State Standard - Allow up to Standard - Most arrive within Express - Allow up to Express - Most arrive within
New South Wales 4 business days 2 business days 3 business days 2 business days
Victoria 6 business days 4 business days 3 business days 4 business days
Queensland 5 business days 3 business days 3 business days 3 business days
South Australia 7 business days 5 business days 4 business days 5 business days
Western Australia 9 business days 6 business days 5 business days 6 business days
Tasmania 7 business days 5 business days 3 business days 5 business days

Please ensure you provide Kindness Packed with a correct and complete address. If we are provided with an incorrect or incomplete address and we deliver the order per instructions, we will not accept responsibility for the mistake. 


With the impact of the Covid-19 pandemic there may be unexpected delays in deliveries, for further information please refer to Australia Post’s service updates. To get an estimate of how long a parcel will take to be delivered, please check the Australia Post website https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/ as a guide only as peak postage and Covid-19 may affect the calculator.

RETURN & EXCHANGE POLICY

We do not accept returns or exchanges for change of mind. If the product is faulty, please contact us immediately within 14 days so that we may assess the order, we will require a proof of purchase.

We are also unable to offer a refund if incorrect delivery information is provided to us. The sender has a responsibility to to ensure the information provided to us is accurate. 

We do not cover the costs of return shipping so any postage charges for sending returns back to us will need to be covered by the customer.

Please address returns to:
Kindness Packed 
Suite 367
Shop 3 10 Dover Road
Rose Bay NSW 2029